Description

You will provide technical support to colleagues via the service desk, phone, and in person, ensuring system reliability across multiple time zones.

Responsibilities

• Troubleshoot and resolve hardware and software issues, including installation, configuration, and upgrades.
• Manage user and group accounts within Azure and On-Premise Active Directory.
• Deliver IT inductions for new starters and provide remote support across different time zones.
• Maintain technical documentation, knowledge bases, and hardware/software inventories.
• Identify system performance issues and recommend solutions to improve reliability.

Required Skills

• 5+ years of experience in a technical support role.
• Hands-on experience troubleshooting Windows 10 and Windows 11 environments.
• Experience deploying and managing devices using Microsoft AutoPilot.
• Proficiency in user and group management using Azure and On-Premise Active Directory.
• Experience supporting Azure and Office 365 environments.
• Ability to follow documented processes and procedures.
• Degree or equivalent graduate-level education.

Key Skills

Education

Any Graduate