Description

You serve as the single point of contact for end-user technical issues and service requests, resolving queries remotely where possible.

Responsibilities

• Provide Level 1 support for end-user queries and deliver remote resolutions.
• Escalate unresolved technical issues to the next level of support.
• Document, record, and close all support tickets and user requests.
• Manage hardware and OS issues including startup, memory, and disk utilization.
• Handle multitasking in critical situations to provide proactive support.

Required Skills

• 5+ years of experience in a technical support environment.
• Proficiency in Windows OS support activities.
• Hands-on experience with Desktop and Laptop hardware troubleshooting.
• Understanding of printer functionalities and troubleshooting.
• Strong knowledge of Operating Systems.
• Experience in Service Desk operations and technical support.
• Ability to manage end-user requests and hardware issues.

Preferred Skills

• Degree or any Graduate level education.

Key Skills

Education

Any Graduate