Description

Resolve technical issues and manage user support requests on-site in San Antonio.

You will own the first line of support for IT systems, ensuring rapid resolution of hardware, software, and access problems.

Responsibilities

• Triaging, validating, and resolving user queries for Windows desktops, virtual desktops, mobile OS, and printers.
• Documenting detailed notes of user problems and steps taken to resolve issues.
• Troubleshooting hardware and software problems, including remote access to user systems.
• Managing user security privileges, resetting passwords, and reviewing security processes.
• Analyzing service desk processes to identify and implement continuous improvements.

Required Skills

• 5+ years of experience in a service desk or help desk role.
• Proficiency in IT systems, including Windows desktop OS and proprietary software.
• Strong problem-solving skills with the ability to troubleshoot complex hardware and software issues.
• Excellent communication abilities for effective interaction with users through various channels.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience collaborating with desktop/network teams on projects and initiatives.

Preferred Skills

• ITIL certification.

Key Skills

Education

Bachelor's degree