Description

You provide technical support for an international project within a 24x7 operational environment.

Responsibilities

• Handle user issues via phone, email, and ticketing systems.
• Troubleshoot hardware and software problems for end users.
• Resolve connectivity issues involving VPN, network, and internet access.
• Manage desktop applications and virtual environments.

Required Skills

• Minimum 18 months of experience in a voice-based Service Desk role for an international project.
• Experience with Citrix.
• Experience with VMware.
• Proficiency with Microsoft Outlook.
• Knowledge of network troubleshooting.
• Experience managing VPN and internet connectivity.
• Ability to work in a 24x7 shift rotation.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate