Description

What's the Job?

• Serve as the first point of contact for company-wide IT support requests via phone, email, and in-person interactions.
• Respond promptly to inquiries related to computer systems, software, and hardware issues.
• Follow up with users to ensure issues are resolved efficiently and to gather feedback on support experiences.
• Support mobile devices, including activation, configuration, upgrades, and deployment, utilizing mobile device management (MDM) solutions.
• Assist with maintaining and upgrading mobile devices, software, and applications to ensure optimal performance.

What's Needed?

• Associate’s degree or equivalent experience with 0-4 years of relevant IT support experience.
• Proficiency with Windows Operating Systems and Apple technologies.
• Experience with Active Directory and mobile device management (MDM) solutions.
• Strong communication skills, both verbal and written, with the ability to collaborate effectively.
• A valid driver’s license and an acceptable driving record for supporting mobile device deployment and related activities

Key Skills

Education

Any Graduate