Description

You provide first-line IT support for company-wide requests via phone, email, and in-person interactions, ensuring prompt resolution of computer, software, and hardware issues.

This role is on-site.

Responsibilities

• Respond to and resolve inquiries related to computer systems, software, and hardware.
• Follow up with users to confirm issue resolution and gather support feedback.
• Support mobile device lifecycle, including activation, configuration, upgrades, and deployment.
• Maintain and upgrade mobile devices, software, and applications using MDM solutions.

Required Skills

• 0-4 years of relevant IT support experience.
• Proficiency with Windows Operating Systems and Apple technologies.
• Experience with Active Directory.
• Experience with Mobile Device Management (MDM) solutions.
• Strong verbal and written communication skills.
• Ability to collaborate effectively with team members and users.
• Valid driver’s license and acceptable driving record for mobile deployment support.

Preferred Skills

• Associate’s degree or equivalent experience.

Key Skills

Education

Any Graduate