Description

You serve as the first point of contact for IT support requests across the organization.

This role is on-site.

Responsibilities

• Respond to inquiries via phone, email, and in-person, providing timely solutions.
• Troubleshoot hardware, software, and network issues.
• Support mobile devices, including activation, upgrades, and management.
• Maintain documentation of support activities and escalate complex issues as needed.

Required Skills

• 5+ years of experience in IT support.
• Competency with Windows Operating Systems.
• Experience with Active Directory.
• Knowledge of Apple technologies.
• Strong communication and customer service skills.
• Valid driver’s license and acceptable driving record.

Preferred Skills

• Associate’s degree or equivalent experience in IT support.

Key Skills

Education

Any Graduate