Description

You will provide first and second-level technical support for desktops, enterprise applications, and hardware, managing incidents and the full hardware lifecycle from deployment to disposal.

This role is on-site.

Responsibilities

• Monitor and respond to incidents and service requests, ensuring accurate status tracking and user follow-up.
• Troubleshoot connectivity, remote access, email, local/network printing, and desktop applications.
• Manage the full hardware lifecycle, including building, deploying, upgrading, and disposing of workstations and laptops.
• Execute new hire setups, terminations, relocations, and remote imaging.
• Perform server and desktop updates to protect against malware and viruses.

Required Skills

• 5+ years of experience in technical support or a service desk environment.
• Proven experience with 1st and 2nd level desktop and enterprise application troubleshooting.
• Hands-on experience with Windows workstation hardware and software installation.
• Ability to perform basic wired and Wi-Fi network maintenance.
• Experience managing asset inventory and technical documentation.
• Proficiency in remote support and automated update processes.
• Ability to research, isolate, and resolve complex user problems or escalate them appropriately.

Preferred Skills

• Technical degree or equivalent related work experience.

Key Skills

Education

Any Gradute