Description

You will serve as the primary point of contact for resolving technical issues and fulfilling service requests.

Responsibilities

• Log and classify incidents and service requests via telephone, email, or helpdesk portal.
• Perform first-level support and use remote control tools to resolve hardware and software incidents.
• Escalate functional issues to second-level support when resolution exceeds agreed service levels.
• Prepare, image, and deploy new laptops and desktops with up-to-date software, security applications, and BIOS configurations.
• Manage printer and fax services and notify users of major system or network outages.

Required Skills

• 3+ years of experience in Service Desk Support.
• Proficiency with Microsoft Office including Outlook, Word, Excel, Access, and PowerPoint.
• Experience with Network Troubleshooting, including NICs and basic LAN/WAN connectivity.
• Ability to diagnose, investigate, and recover from hardware and software problems.
• Experience with incident management systems and ticket lifecycle management.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate