Description

Resolve technical incidents and fulfill service requests as the primary point of contact for end-users.

This role is on-site.

Responsibilities

• Log and classify incidents and service requests via telephone, email, or helpdesk portal.
• Perform first-level support using remote control tools to resolve hardware and software issues.
• Prepare, image, and deploy new laptops and desktops with updated software and BIOS configurations.
• Manage printer and fax services and notify users of major system or network outages.
• Escalate functional issues to second-level support when resolution exceeds agreed service levels.

Required Skills

• 3+ years of experience in Service Desk Support.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Access, PowerPoint).
• Experience with Network Troubleshooting, including NICs and basic LAN/WAN connectivity.
• Ability to diagnose, investigate, and recover from hardware and software problems.
• Experience with incident management systems and ticket lifecycle management.
• Any graduate level education.

Key Skills

Education

Any Graduate