Description

Manage and optimize IT service management practices to support organizational workflows.

Responsibilities

• Execute ITSM practices including Change, Release, Incident, Problem, Catalog/Request, Asset, Configuration, and Knowledge Management.
• Facilitate workshops and process improvement exercises to guide team development.
• Lead constructive debates to drive consensus and compromise among stakeholders.
• Deliver training and presentations to both small and large audiences.
• Prioritize multiple work streams and maintain effective task management.

Required Skills

• 9+ years of professional experience in IT service management.
• Hands-on experience managing one or more ITSM practices (Change, Release, Incident, Problem, etc.).
• Working knowledge of ITSM tools, reporting, and relational database systems.
• Proficiency in Microsoft Office suite: Word, Excel, PowerPoint, Visio, Project, and SharePoint.
• Understanding of IT control frameworks such as COBIT or ISO 9000:2000.
• Strong oral and written communication skills for technical training and documentation.
• Ability to interpret and apply various technologies within a service management context.
• Any graduate degree.

Preferred Skills

• ITIL v4 certification.
• Knowledge of ITIL v3 frameworks.

Key Skills

Education

ANY GRADUATE