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CareerNet Technologies Pvt Ltd Logo
IT Service Management (ITSM) Manager

CareerNet Technologies Pvt Ltd

 

Hyderabad, Telangana, India

Posted On: 15 days ago
Experience: 10+ years
Availability: Onsite
Openings: 1
Category: ITSM Manager/Change Manager
Tenure: No Preference/Any
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Description

Lead enterprise IT service delivery and operations teams using ServiceNow and Jira.

This role is on-site.

Responsibilities

  • Lead day-to-day service management activities and oversee incident, problem, and service request workflows.
  • Monitor service delivery KPIs and implement continual service improvement initiatives.
  • Manage escalations to ensure timely restoration of business-critical services.
  • Develop and mentor support teams through coaching, training, and performance management.
  • Drive operational excellence through automation, self-service, and knowledge management.

Required Skills

  • 10-13 years of experience in IT Service Management and Service Operations.
  • Minimum 4+ years of experience leading IT support or service delivery teams.
  • Strong hands-on experience with ServiceNow and Jira.
  • Deep understanding of ITIL processes and continual service improvement practices.
  • Experience managing incident, problem, and service request workflows.
  • Strong stakeholder management, team leadership, and operational governance skills.
  • Any Graduate.

Preferred Skills

  • Exposure to cloud platforms (AWS, Azure, GCP).
  • ITIL 4 Foundation, PMP, PRINCE2, COBIT, ISO 20000, or ISO 27001 certifications.

Education

Any Graduate

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