Description

Manage IT service operations, resolving incidents and service requests using ServiceDesk Plus while providing desktop and application support.

This role is remote.

Responsibilities

• Manage incidents, service requests, and escalations through ServiceDesk Plus.
• Provide desktop support for hardware, software, and end-user issues.
• Troubleshoot and resolve technical issues within defined SLAs.
• Maintain accurate ticket documentation, including root cause and resolution details.
• Coordinate with internal teams and vendors for issue resolution and monitor tickets to closure.

Required Skills

• 5-12 years of experience in IT Service Desk and End-User Support.
• Hands-on experience with ServiceDesk Plus or similar ticketing tools.
• Strong desktop support and troubleshooting experience.
• Experience handling incidents, service requests, and escalations.
• Knowledge of ITSM processes and ticket management.
• Basic application support and issue triage experience.
• Strong communication and customer service skills.

Preferred Skills

• B.E., B.Tech, or MCA in Computer Engineering.
• Ability to work in a fast-paced support environment.

Key Skills

Education

Any Graduate