Description

You will manage and support IT services across the organization.

Responsibilities

• Manage and evaluate service requests, reshaping requirements for optimal outcomes.
• Dispatch and track service requests to teams, ensuring SLA adherence.
• Implement, deliver, and support third-party IT solutions.
• Monitor service performance and drive continuous improvement in delivery.
• Create and manage no-code/low-code solutions to enhance efficiency.
• Troubleshoot application and system issues, minimizing downtime.

Required Skills

• 4 - 8 years of experience in IT Service Management or Application Support.
• Hands-on experience with Jira and Salesforce.
• Strong understanding of SLA management and service delivery processes.
• Experience with IT Service Management (ITSM) tools, including ServiceNow.
• Exposure to generating reports and dashboards for performance tracking.
• Experience providing user training and managing stakeholders.
• Good understanding of information security and compliance practices.
• Proficiency in Application Support functions.

Preferred Skills

• Experience with ITSM tools is an advantage.

Key Skills

Education

Any Graduate