Description

You will manage and resolve IT service requests, ensuring timely resolution and adherence to SLAs. You will implement and support third-party IT solutions and drive continuous improvement in service delivery.

Responsibilities

• Dispatch, track, and resolve service requests to ensure SLA compliance.
• Troubleshoot application and system issues to minimize downtime.
• Develop and manage no-code/low-code solutions for operational efficiency.
• Generate reports and dashboards to track service metrics and performance.
• Conduct audits on technology usage to ensure compliance with security policies.

Required Skills

• 5+ years of experience in IT Service Management or Application Support.
• Hands-on experience with Jira and Salesforce.
• Strong understanding of SLA management and service delivery processes.
• Proficiency in ITSM tools, specifically ServiceNow.
• Experience creating reports, dashboards, and performance tracking.
• Ability to provide user training and manage stakeholder expectations.
• Knowledge of information security and compliance practices.

Preferred Skills

• Experience implementing third-party IT solutions.
• Strong analytical and problem-solving skills.

Key Skills

Education

Any Graduate