Description

Key Skills: IT Service Management, Service Desk Operations, IT Support, Incident Management, Service Request Management, Ticket Management, SLA Management, User Support, Issue Resolution, Service Delivery

Roles & Responsibilities:

• Manage incoming service requests and incidents through the service desk queue
• Coordinate issue resolution with internal support teams and escalate when required
• Track ticket status, service levels, and resolution timelines
• Support end users with IT-related issues and standard service requests
• Maintain accurate records of service interactions and case updates

Experience:

• 4 to 7 years of relevant experience in IT service delivery or service desk support
• Strong experience in IT service delivery and service desk operations
• Ability to manage incident and request workflows in a structured support environment
• Experience handling user support, ticket prioritization, and SLA-based resolution
• Working knowledge of IT support processes and service management practices

Good to Have:

• Experience in IT support or service desk environments

Education:

• Bachelor's degree in IT, Computer Science, or a related field

Key Skills

Education

Any Graduate