Description

You will manage IT service operations, systems, and network administration to ensure stable desktop and application performance.

Responsibilities

• Troubleshoot desktop hardware, applications, and connectivity issues.
• Manage incident requests and service requests using BMC Remedy.
• Administer Windows Server environments, including DHCP and DNS services.
• Maintain Windows Domain environments and Active Directory objects.
• Support security tools including VPN, drive encryption, and antivirus software.

Required Skills

• 3+ years of experience in IT Service Operations or Systems and Network Administration.
• Proficiency with BMC Remedy Tool.
• Hands-on experience with Windows Servers, DHCP, and DNS.
• Strong knowledge of Active Directory and Windows Domain environments.
• Experience managing Incident Request and Service Request workflows.
• Competency with SCCM, EPO, and drive encryption tools.
• Technical knowledge of VPN, antivirus tools, and email/internet security.
• Diploma or degree in Computer Science, Electronics Engineering, Information Systems, or equivalent.

Preferred Skills

• Microsoft certifications.
• Cisco certifications.

Key Skills

Education

Any Graduate