Description

You will manage daily IT operations, support services, and incident resolution to ensure system reliability and minimal downtime. You will lead L1/L2/L3 teams, coordinate with stakeholders and vendors, and drive efficiency improvements.

This role is on-site.

Responsibilities

• Manage daily IT operations and support services to ensure smooth system performance.
• Handle incidents, problems, and changes following ITIL processes.
• Lead and support IT teams across L1, L2, and L3 levels.
• Coordinate with internal stakeholders and external vendors.
• Monitor service performance metrics and implement efficiency improvements.

Required Skills

• 8+ years of IT experience.
• Strong knowledge of ITIL processes.
• Hands-on experience with ServiceNow or Jira.
• Basic understanding of cloud platforms including AWS, Azure, or GCP.
• Effective communication and leadership skills.
• Experience managing L1/L2/L3 support teams.

Preferred Skills

• ITIL Certification.
• Experience in Agile or DevOps environments.

Key Skills

Education

Any Graduate