Description

You will manage IT service delivery processes, oversee team performance, and ensure SLA compliance for clients.

This role is on-site.

Responsibilities

• Oversee IT service delivery to meet quality standards and SLAs.
• Lead, mentor, and develop IT professionals, managing resource allocation and performance.
• Act as the primary client contact, building relationships to understand service needs.
• Identify process enhancements and implement best practices using service management frameworks.
• Monitor service performance metrics and prepare reports for management and clients.

Required Skills

• 5+ years of experience in IT service management or a similar role.
• Experience in an IT system integrator environment is preferred.
• Strong understanding of ITIL framework and service management best practices.
• Proficiency in ITIL and IT Service Management principles.
• Demonstrated ability in incident and problem management, including root cause analysis.
• Strong analytical and problem-solving abilities.
• Excellent leadership, communication, and interpersonal skills.

Preferred Skills

• PMP certification.

Key Skills

Education

Bachelor's degree