Description

You will ensure seamless day-to-day IT Operations at the site level.

Responsibilities

• Provide technical support for hardware, software, mobile devices, and tools, including Office 365/Office 2013.
• Maintain an accurate inventory of IT hardware and software assets.
• Assist end-users with computing and telecommunication issues, utilizing remote support tools.
• Collaborate with various IT Towers to address site-specific needs and align IT plans with local management.
• Provide leadership and direction to junior helpdesk technicians.

Required Skills

• 4+ years of experience in Help Desk or Desktop Support.
• Associates Degree or equivalent with 4+ years of field experience.
• Proficiency in setting up and troubleshooting Microsoft Office suite products.
• Experience with Windows 8.1 and above operating systems.
• Familiarity with Remote Desktop Support Tools and ticketing systems.
• Strong problem-solving skills and the ability to prioritize tasks effectively.
• Experience with Microsoft Windows Image Deployment and PowerShell scripting.
• Understanding of VPNs, Wi-Fi profiles, and Telecom/VOIP is advantageous.

Key Skills

Education

Any Graduate