Description

You own day-to-day IT operations, providing technical support for hardware, software, and mobile devices while maintaining accurate asset inventory and mentoring junior helpdesk staff.

This role is on-site.

Responsibilities

• Provide technical support for hardware, software, Office 365/2013, and mobile devices.
• Maintain an accurate inventory of all IT hardware and software assets.
• Resolve end-user computing and telecommunication issues using remote support tools.
• Collaborate with IT towers to address site-specific needs and align plans with local management.
• Provide leadership and direction to junior helpdesk technicians.

Required Skills

• 4+ years of experience in Help Desk or Desktop Support roles.
• Proficiency in setting up and troubleshooting Microsoft Office suite products.
• Experience with Windows 8.1 and above operating systems.
• Familiarity with Remote Desktop Support Tools and ticketing systems.
• Experience with Microsoft Windows Image Deployment and PowerShell scripting.
• Strong problem-solving skills with the ability to prioritize tasks effectively.

Preferred Skills

• Understanding of VPNs, Wi-Fi profiles, and Telecom/VOIP.
• Associate's Degree or equivalent with 4+ years of field experience.

Key Skills

Education

Any Graduate