Description

What You'll Do:

• Create, maintain, and manage software models, entitlements, license records, and software asset inventories within ServiceNow SAM.
• Perform regular license reconciliation activities to identify compliance gaps, over-utilization, under-utilization, and software optimization opportunities.
• Track software renewals, subscription agreements, maintenance contracts, and true-up activities for major software publishers.
• Manage software request intake, approval workflows, license allocation, and de-allocation processes based on entitlement availability.
• Monitor software installations and usage data to ensure alignment with purchased entitlements and organizational policies.
• Validate software inventory and consumption data using discovery tools, endpoint management platforms, and asset repositories.
• Support software publisher reporting activities for vendors such as Microsoft, Adobe, Atlassian, and other strategic software providers.
• Assist during software audits, vendor reviews, compliance assessments, and true-up exercises.
• Analyze software usage trends and recommend license optimization and cost-saving opportunities.
• Collaborate with procurement, IT operations, security, and business teams to manage software asset lifecycles effectively.
• Maintain accurate software asset records and ensure data integrity within asset management platforms.
• Develop and maintain SAM process documentation, standard operating procedures, and governance frameworks.
• Support continuous improvement initiatives focused on automation, data quality, compliance, and operational efficiency.
• Generate reports, dashboards, and compliance metrics for internal stakeholders and leadership teams.

Expertise You'll Bring:

• Hands-on experience in Software Asset Management (SAM) including software license tracking, entitlement management, renewals, and compliance monitoring.
• Strong working knowledge of the ServiceNow Software Asset Management (SAM) module.
• Experience creating and managing software models, entitlements, license records, and software catalogs within ServiceNow.
• Solid understanding of software licensing concepts, including perpetual licenses, subscription licenses, SaaS licensing, and consumption-based licensing models.
• Strong knowledge of software reconciliation processes and compliance management practices.
• Experience with software request fulfillment, allocation, redeployment, and reclamation activities.
• Familiarity with major software publishers such as Microsoft, Adobe, Atlassian, Oracle, and other enterprise vendors.
• Understanding of software subscription management, contract renewals, maintenance agreements, and true-up processes.
• Experience interpreting software license agreements and identifying compliance risks.
• Knowledge of software discovery, inventory management, and endpoint management tools.
• Ability to analyze software usage and consumption data to identify optimization opportunities.
• Experience supporting software audits and vendor compliance reviews.
• Strong reporting, documentation, and data management capabilities.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to work collaboratively with cross-functional teams including procurement, finance, IT operations, and security.
• Strong communication and stakeholder management skills

Key Skills

Education

Any Graduate