Description

You will provide on-site IT support and manage end-user technology issues.

This role is on-site.

Responsibilities

• Provide enhanced IT customer support for assigned offices, handling in-office walk-ups.
• Manage software installations, hardware repairs, and guide users through troubleshooting.
• Own reported issues through resolution, providing proactive updates and documenting fixes in the Knowledge Base.
• Perform weekly maintenance on on-site printers, access points, conference room technology, and phone equipment.
• Update ticket records accurately and maintain the asset management system.

Required Skills

• 2-3 years of experience in field service support within the technology industry.
• Bachelor's degree or equivalent combination of education and experience.
• Strong knowledge of Windows Operating Systems and Windows 10 environments.
• Proficiency in troubleshooting issues within Office 365 and SharePoint.
• Experience utilizing remote support tools for on-site dispatch offices.
• Familiarity with laptop hardware, mobile device support for iOS and Android.
• Knowledge of ServiceNow or Remedy ticket systems.

Preferred Skills

• Experience supporting printers, video conferencing, and multimedia technology.

Key Skills

Education

Bachelor's degree