Description

You provide hands-on IT support and infrastructure maintenance for assigned office locations.

This role is hybrid.

Responsibilities

• Support end-users with software installations, hardware repair, and troubleshooting.
• Own technical issues from initial report through to final resolution, providing proactive updates.
• Maintain on-site infrastructure, including printers, access points, and conference room technology.
• Participate in testing software deployments and ensuring accuracy in documentation.
• Update asset management systems and ticket records accurately after resolving incidents.

Required Skills

• 2-3 years of experience in field service support within the technology industry.
• Strong knowledge of Windows Operating Systems and Office products.
• Experience troubleshooting issues in Windows 10, Office 365, and SharePoint environments.
• Knowledge of ServiceNow or Remedy ticket systems.
• Established experience with laptop hardware and mobile device support (iOS/Android).
• Ability to utilize remote support tools for on-site and dispatch support.
• Bachelor's degree or equivalent combination of education and experience.

Preferred Skills

• Basic analytical and problem-solving skills for technical resolution.

Key Skills

Education

Bachelor's degree