Description

Manage daily helpdesk operations, MFP installations, and regional phone coverage in Chico, CA. Own internal documentation, data audits, and metrics reporting while supporting the Helpdesk Manager.

Responsibilities

• Handle Multi-Function Printer install tickets and provide daily phone coverage for the East/Central region.
• Organize and maintain internal documentation, including standard processes and procedures.
• Serve as the liaison between departments to gather necessary documentation and data for team support.
• Perform data entry, conduct audits on special projects, and support metrics reporting.
• Assist the Helpdesk Manager with daily departmental demands and administrative tasks.

Required Skills

• 1-3 years of experience in a lead or supervisory role.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook).
• Experience with SharePoint and Office365 environments.
• Strong organizational skills for managing documentation and data entry.
• Valid driver's license with a good driving record.

Preferred Skills

• Experience with eAutomate, report building, and support metrics.
• Associates Degree or Bachelors degree in a related field.

Key Skills

Education

Any Graduate