Description

This role involves managing and resolving IT issues across the organization.

Responsibilities

• Triage issues across various departments and escalate appropriately.
• Manage incidents using ServiceNow and PagerDuty.
• Monitor and respond to basic security alerts with the Security Operations team.
• Assist in vulnerability management, tracking and following up on remediation tasks.
• Maintain and update the status page to communicate incidents to the customer base.

Required Skills

• 3+ years of relevant experience.
• Experience with Incident Management and ITIL frameworks.
• Solid troubleshooting and analytical skills.
• Experience with Azure, AWS, or similar cloud platforms.
• Familiarity with Microsoft Azure EntraID.
• Strong written and verbal communication skills.
• Foundation understanding of cybersecurity principles.

Key Skills

Education

Any Graduate