Description

You manage and resolve IT issues across the organization, triaging incidents and escalating appropriately.

This role is hybrid.

Responsibilities

• Triage issues across various departments and escalate as needed.
• Manage incidents using ServiceNow and PagerDuty.
• Monitor and respond to basic security alerts with the Security Operations team.
• Assist in vulnerability management, tracking remediation tasks.
• Maintain the status page to communicate incidents to the customer base.

Required Skills

• 3+ years of relevant IT support experience.
• Experience with Incident Management and ITIL frameworks.
• Solid troubleshooting and analytical skills.
• Hands-on experience with Azure, AWS, or similar cloud platforms.
• Familiarity with Microsoft Azure EntraID.
• Strong written and verbal communication skills.
• Foundation understanding of cybersecurity principles.

Preferred Skills

• Experience with ServiceNow ticketing systems.
• Familiarity with PagerDuty alerting tools.

Key Skills

Education

Any Graduate