Description

You provide Tier 1/2 end-user IT support for desktops, devices, and workplace technologies, ensuring high user satisfaction and SLA adherence.

This role is on-site.

Responsibilities

• Manage and resolve support requests via ticketing systems using ITIL/ITSM practices.
• Troubleshoot and support Windows, macOS, iOS, and Android environments.
• Provide assistance with Microsoft 365 tools, including Teams and collaboration platforms.
• Utilize Azure knowledge to assist with cloud-based user support and service requests.
• Create and maintain IT documentation, SOPs, and troubleshooting guides while escalating unresolved issues.

Required Skills

• 6+ years of experience in IT support or service desk roles.
• Hands-on expertise in desktop support and end-user troubleshooting for Windows and macOS.
• Experience supporting mobile platforms including Android and iOS.
• Proficiency with Microsoft 365 and collaboration tools like Teams.
• Basic knowledge of Azure and cloud support environments.
• Familiarity with ITIL/ITSM processes and ticketing tools.
• Strong communication and problem-solving skills in enterprise IT environments.

Preferred Skills

• BS or MS in Information Technology or related field.
• Experience with GRC roles and continuous upskilling in relevant technologies.

Key Skills

Education

Any Graduate