Description

You will handle daily IT service requests and resolve technical issues across the infrastructure.

Responsibilities

• Troubleshoot hardware and software issues on Windows and Linux environments.
• Manage and resolve support tickets using ServiceNow, adhering to SLAs.
• Configure and troubleshoot Android and iOS mobile devices.
• Participate in on-call rotations and assist walk-in users at the IT Support Center.
• Maintain detailed documentation, including knowledge base articles and SOPs.

Required Skills

• 4-5 years of hands-on experience in IT operations and support.
• Proficiency in Windows system administration.
• Working knowledge of Unix/Linux, specifically RedHat and Ubuntu.
• Understanding of LAN/WAN/VLAN networking concepts.
• Familiarity with VMware and virtualization technologies.
• Experience with smartphone configuration and troubleshooting.
• Exposure to scripting and AI concepts.
• Strong organizational and communication skills.

Key Skills

Education

Any Gradute