Description

Handle daily IT service requests and resolve technical issues across the infrastructure.

You will troubleshoot hardware and software issues on Windows and Linux environments. Manage and resolve support tickets using ServiceNow, adhering to SLAs. Configure and troubleshoot Android and iOS mobile devices. Participate in on-call rotations and assist walk-in users at the IT Support Center. Maintain detailed documentation, including knowledge base articles and SOPs.

Required Skills

• 4-5 years of hands-on experience in IT operations and support.
• Proficiency in Windows system administration.
• Working knowledge of Unix/Linux, specifically RedHat and Ubuntu.
• Understanding of LAN/WAN/VLAN networking concepts.
• Familiarity with VMware and virtualization technologies.
• Experience with smartphone configuration and troubleshooting.
• Exposure to scripting and AI concepts.

Preferred Skills

• Strong organizational and communication skills.

Key Skills

Education

Any Gradute