Description

Provide end-to-end phone and deskside support for desktop and server issues.

Responsibilities

• Manage and resolve incidents in Service Desk Plus, providing user updates every three days.
• Perform hardware installation, software upgrades, application configuration, and mobile device setup.
• Maintain operational availability for workstations, printers, data communication equipment, and AV tools.
• Provide technical and logistical support for audio/video conferencing and executive meetings.
• Analyze resolution trends to prevent recurring issues and contribute to service improvement.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Office 365 (O365).
• Experience managing Zscaler and Citrix environments.
• Hands-on experience with Zoom and AV setup for meetings.
• Familiarity with IManage, InTapp, Egress, and KoFax.
• Ability to maintain a 1-hour SLA response time for all incidents.
• Experience updating and maintaining Knowledge Base articles.

Preferred Skills

• Experience participating in firm-wide application testing and project implementation teams.

Key Skills

Education

Any Gradute