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IT Support Analyst

GreySource

 

Monroe, NC, USA

Posted On: 7 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: IT SUPPORT
Tenure: No Preference/Any
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Description

You will maintain uptime and provide operational support for plant-related Windows and Linux desktops, laptops, servers, and industrial hardware.

This role is on-site.

Responsibilities

  • Maintain uptime for client desktops, handhelds, laptops, Process PCs, NetPCs, and servers including File, Print, Process, SQL, and WTS.
  • Troubleshoot hardware and software issues across Windows OS environments and various desktop applications.
  • Support printing hardware including Laserjet and Label printers (Zebra, Datamax).
  • Manage network components including tethered switches, routers, firewalls, phone systems, and wireless access points.
  • Resolve issues for RF devices such as Intermec, Motorola, Symbol, and LXE.

Required Skills

  • 5+ years of experience in IT support roles.
  • Proficiency in Linux and SQL.
  • Hands-on experience with Help Desk Support and IT Hardware Support.
  • Strong troubleshooting skills for Windows and Linux environments.
  • Experience supporting MS Office applications including Outlook, Word, and Excel.
  • Ability to support various operating systems (NT, W2K, XP, Vista, Win7).
  • Experience with RF devices and industrial printing hardware.

Preferred Skills

  • Microsoft certifications.
  • CompTIA certifications.

Education

Any Graduate

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