Description

You will provide technical and functional support to Sales, Traders, and Front/Middle Office users within a complex financial environment.

Responsibilities

• Troubleshoot functional and technical issues across regional and global applications and architectures.
• Manage crises by communicating application outages and upcoming releases to end-users and senior management.
• Document system requirements, support runbooks, and detailed case histories for all incidents.
• Liaise with global development and support teams in New York, Paris, London, and Asia to manage releases and ensure support quality.
• Prioritize tasks and respond to incidents within established severity timeframes.

Required Skills

• 5+ years of experience in the financial industry, specifically supporting Front and Middle Office duties.
• Deep understanding of Fixed Income products, risk calculation, and derivatives pricing.
• Knowledge of US financial regulations including Dodd-Frank, FINRA, and FATCA reporting.
• Proficiency in SQL and database management using Oracle, Microsoft SQL Server, or Sybase.
• Experience working in Windows and Unix environments.
• Competency with middleware such as Tibco, RMDS, or FIX.
• Hands-on experience with Autosys, Crontab, Jira, ServiceNow, and Git.

Preferred Skills

• Strong knowledge of Interest Rate Derivatives including Swaps, Futures, Options, and Forwards.

Key Skills

Education

Any Graduate