Description

You will provide technical support and infrastructure assistance for local operations in Santa Clara, CA.

Responsibilities

• Troubleshoot operating systems and software applications using root cause analysis and debugging techniques.
• Manage hardware asset management principles and inventory.
• Perform basic server room and IT infrastructure tasks, including rack-and-stack operations.
• Resolve user issues through a ticket management system.
• Support corporate networking requirements including LAN/WAN, VLAN, and VPN.

Required Skills

• 5+ years of experience in IT, Engineering Support, or a related field.
• 3+ years of experience in operating system or software application troubleshooting.
• Proficiency with Microsoft Windows OS.
• Experience with ticket management systems.
• Understanding of LAN/WAN, VLAN, and VPN networking.
• Knowledge of basic server room and IT infrastructure maintenance.
• Familiarity with hardware asset management.
• Strong customer service skills.

Preferred Skills

• High School Diploma or equivalent.

Key Skills

Education

Any Graduate