Description

You will manage IT infrastructure maintenance and provide hands-on technical support in a server room environment.

This role is on-site.

Responsibilities

• Troubleshoot operating systems and software applications using root cause analysis.
• Manage physical IT infrastructure tasks, including rack-and-stack in the server room.
• Support corporate networking across LAN, WAN, VLAN, and VPN environments.
• Resolve user issues through a formal ticket management system.
• Track equipment lifecycles and maintain hardware asset management.

Required Skills

• 5+ years of experience in IT, Engineering Support, or a related technical field.
• 3+ years of experience in operating system or software application troubleshooting.
• Proficiency with Microsoft Windows OS.
• Hands-on experience with LAN, WAN, VLAN, and VPN networking.
• Experience using a ticket management system.
• Fundamental understanding of server room and IT infrastructure hardware.
• Strong customer service skills.
• Knowledge of hardware asset management principles.

Preferred Skills

• Any Graduate degree in a technical field.
• Experience with 1+ year tenure in support roles.

Key Skills

Education

Any Graduate