Description

Required Skills:

-At least two (2) years of experience providing EUD support, Service Desk support or equivalent experience/knowledge.

-Able to perform effectively in a team environment as well as with little direct supervision.

-Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.

-Ability to understand, analyze and resolve problems, while on the phone or on-site with user.

-Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc.

 -Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.

-Organized with the ability to follow established processes and provide recommendations for improvements.

-Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills.

-Working knowledge of the TCP/IP protocol suite.

-Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.

-Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.

-Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.

Preferred Skills & Experience:

 -Medical terminology helpful and previous medical EUD or Service Desk level 2 support background.

Preferred Certifications:

-ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer. -A+ Certification

Key Skills

Education

Any Gradute