Description

Provide Tier 1 service desk and end-user device support for hardware, software, and networking issues.

You will troubleshoot and resolve incidents while maintaining accurate call logs and following established escalation procedures.

Responsibilities

• Resolve hardware, software, and operating system issues for end-users via phone or on-site.
• Manage Microsoft software deployment, imaging, auditing, licensing, and compliance.
• Analyze and resolve problems using TCP/IP protocol suite and networking knowledge.
• Document solutions and recommend process improvements for service delivery.
• Handle customer interactions with strong communication and organizational skills.

Required Skills

• 5+ years of experience in EUD or Service Desk support.
• Working knowledge of PCs, terminals, printers, and telecommunication hardware.
• Understanding of Microsoft software security, deployment, and functionality.
• Proficiency with TCP/IP protocol suite.
• Ability to work independently and within a team environment.
• Strong written and verbal communication skills.
• Experience with call log tracking and service level support.

Preferred Skills

• Medical terminology knowledge or previous Level 2 EUD support background.
• ACSP, MCP, MCSA, ITIL Foundations, CCNA, or A+ Certification.

Key Skills

Education

Any Gradute