Description

You will provide hands-on technical support across infrastructure and end-user environments.

Responsibilities

• Troubleshoot hardware and software issues for end users independently.
• Resolve support tickets, minimizing escalation while managing multiple tasks.
• Install and maintain desktop and infrastructure applications.
• Adhere to ITSM policies, quality routines, and SLA requirements.
• Prepare and review technical documentation for knowledge articles.

Required Skills

• 8+ years of hands-on experience in IT Service Desk and Field Support.
• Bachelor's degree from a four-year college or university.
• Extensive experience maintaining and troubleshooting Windows PCs and environments.
• Experience with Azure Portal (Azure VD, Entra ID) and M365/Exchange Admin Center.
• Proficiency in Active Directory, DNS, and DHCP administration.
• Experience using PowerShell and Automation techniques.
• Familiarity with Endpoint Central and Bitlocker.
• Knowledge of security tools including Zscaler and CyberArk.

Key Skills

Education

Bachelor's degree