Description

You will independently troubleshoot hardware, software, and infrastructure issues while maintaining runtime performance and availability.

This role is hybrid.

Responsibilities

• Troubleshoot and resolve hardware, software, and infrastructure issues for end users.
• Administer and support Azure Portal, Entra ID, Intune, and M365/Exchange environments.
• Maintain Active Directory, GPO, DHCP, DNS, and endpoint security tools like Zscaler and Bitlocker.
• Prepare technical documentation and knowledge articles for internal teams.
• Ensure compliance with ITSM policies, SLAs, and SOC1 regulations during all support activities.

Required Skills

• 8+ years of hands-on experience in IT Service Desk and Field Support environments.
• Proficient in Microsoft Windows 11, Active Directory, and PowerShell automation.
• Experience with Microsoft Intune, Company Portal, and Azure Virtual Desktop.
• Solid understanding of networking fundamentals including DHCP, DNS, and GPO.
• Familiarity with CyberArk Privileged Access Management and Endpoint Privilege Manager.
• Bachelor's degree (B.A. / B.Sc.) from a four-year college or university.

Preferred Skills

• Experience supporting Macbook environments and mobile devices (iPhone/iPad).
• Knowledge of MS Teams Conference AV systems and Okta identity management.
• Japanese language proficiency.

Key Skills

Education

Bachelor's degree