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IT Support Associate
CareerNet Technologies Pvt Ltd
Bangalore, Karnataka, India
Posted On: 15+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 2
Category: IT support
Tenure: No Preference/Any
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Description
You handle frontline IT support for internal customers.
Responsibilities
- Troubleshoot and resolve issues on client devices including desktops, laptops, printers, and scanners.
- Provide technical support and troubleshooting across Windows and Linux operating systems.
- Adhere to standard operating procedures to maintain daily operational consistency.
- Meet targets for Response and Resolution SLA and CSAT while managing incidents.
- Provide centralized IT support to Worldwide Operations associates.
Required Skills
- 5+ years of experience in technical support or customer service roles.
- Proficiency in IT Troubleshooting.
- Hands-on experience with Windows Operating System.
- Hands-on experience with Linux Operating System.
- Experience in Desktop Support functions.
- Demonstrated ability in Technical Support delivery.
- Experience working in 24x7 operating environments.
Key Skills
Education
Any Graduate
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