Description

Resolve first and second-level technical support issues for hardware, software, networking, Active Directory, and telecommunications. Image, deploy, and maintain desktops, laptops, monitors, docking stations, and printers. Triage incoming queries and record all issues in the ticketing system. Own request tickets from initiation through follow-up to ensure proper closure and communication. Manage audio-visual equipment setup and support for employee meetings.

Responsibilities

• Resolve 1st and 2nd level support issues involving hardware, software, networking, Active Directory, and telecommunications.
• Image, deploy, and maintain desktops, laptops, monitors, docking stations, and desktop printers.
• Triage and prioritize incoming queries, recording all issues in the ticketing system.
• Own request tickets from initiation through follow-up to ensure proper closure and communication.
• Manage audio visual equipment setup and support for employee meetings.

Required Skills

• 5+ years of experience in a corporate IT environment.
• Installation, configuration, and troubleshooting of Windows OS and various applications.
• Hands-on experience with PC and Windows hardware.
• Ability to manage basic network connections and troubleshoot network printers.
• Support for Android and iOS mobile operating systems, including cellular and tablet devices.
• Experience supporting remote users.
• Maintenance of accurate asset inventory.
• Ability to escalate complex issues to 3rd level support.

Preferred Skills

• Two-year or Bachelor’s Degree in computer sciences.

Key Skills

Education

Any Graduate