Description

You will provide first-line technical support to resolve user issues and manage incoming service requests.

Responsibilities

• Respond to technical inquiries via phone, email, and logged incident or work-order tickets.
• Troubleshoot hardware and software issues as the first point of contact.
• Manage and resolve tickets following established ITIL-based processes.

Required Skills

• 3+ years of experience in technical support roles.
• Proficiency with Windows 10 operating systems.
• Hands-on experience with Microsoft Office products.
• Working knowledge of ITIL processes.
• Strong troubleshooting skills.
• Effective communication skills for interacting with users.

Preferred Skills

• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate