Description

You will manage the full lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops, desktops, and mobile devices.
• Manage IMAC, desk side support, and break-fix services for all field user devices.
• Maintain desktop configurations through patch updates, hardware replacements, and image installation.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary on-site point of contact for IT-related issues.

Required Skills

• 5+ years of experience in desktop support and device lifecycle management.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise in EUC tools and remote support tools.
• Strong command of MS Office and Outlook.
• Working knowledge of VPN and Lync.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.

Key Skills

Education

Any Graduate