Description

You will provide on-site technical support and hardware management at a customer location for a 6-month contract.

This role is on-site.

Responsibilities

• Execute SCCM-based Windows 10 distribution and client-side computer setup.
• Manage configuration and setup for iPhones, smart devices, and Azure/Intune-based MDM client devices.
• Provide technical support for company town halls, webcasts, and live events.
• Deliver walk-in hardware support at IT Café or Tech Stop locations.
• Act as smart hands for local infrastructure, including power checks, device power cycles, and cable patching.

Required Skills

• 5+ years of experience in computer client installation and support.
• Strong knowledge of SCCM-based Windows 10 distribution.
• Hands-on experience with Azure/Intune-based Mobile Device Management (MDM).
• Proven experience setting up iPhones and other smart devices.
• Proficiency with ServiceNow, specifically Incident, Service Request, and Problem Management modules.
• Solid understanding of ITIL processes, including Incident, Service Request, and Problem Management.
• Knowledge of ticket escalation processes across various ITSM modules.
• Ability to handle event-related IT support and hardware troubleshooting.

Preferred Skills

• Experience escorting technical engineers into secure computer rooms for maintenance activities.

Key Skills

Education

Any Graduate