Description

Provide Tier 1 and 2 IT support, endpoint management, and employee lifecycle services for a distributed workforce.

This role is hybrid.

Responsibilities

• Administer cloud and SaaS platforms, managing SSO, MFA, user access, and IT asset inventory.
• Utilize ServiceNow and Jira Service Management to handle tickets, track support operations, and meet SLAs.
• Manage devices and support operations using Jamf and Intune.
• Develop automation scripts using Python and PowerShell to streamline support tasks.
• Lead service desk activities, including managing support queues and coordinating a small IT support team.

Required Skills

• 5+ years of experience in IT support, endpoint management, and employee onboarding/offboarding.
• Hands-on experience with ServiceNow and Jira Service Management.
• Proficiency in Python and PowerShell for scripting and automation.
• Experience with Jamf and Intune for device management.
• Basic SQL knowledge for reporting and ticket analytics.
• Any Graduate education level.

Referral Bonus: ₹50,000

Key Skills

Education

Any Graduate