Description

You will manage IT support processes across incident, problem, and change management lifecycles.

This role is on-site.

Responsibilities

• Manage incident, problem, and change management processes using ServiceNow.
• Implement and oversee change control processes to minimize IT service disruption.
• Apply ITIL best practices to enhance service delivery and manage IT services.
• Utilize Splunk and Dynatrace for troubleshooting, performance analysis, and optimization.

Required Skills

• 5+ years experience in IT support managing ServiceNow for incident, problem, and change management.
• Knowledge of ITIL frameworks and best practices.
• Experience with monitoring tools like Splunk and Dynatrace.
• Exposure to Java, J2EE, Spring Boot, and RESTful APIs for application support.
• Basic Unix/Linux system administration and scripting skills.
• Ability to troubleshoot complex IT issues across multiple systems.
• Effective communication with technical and business stakeholders.

Key Skills

Education

Any Graduate