Description

Job Description:-

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, and maintain operating systems, software applications, and hardware devices.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, permissions, and access controls in Active Directory and Microsoft 365 environments.
• Monitor and maintain IT systems, networks, and security measures.
• Respond to service desk tickets and ensure timely issue resolution according to SLAs.
• Support onboarding and offboarding activities, including account creation and equipment setup.
• Assist with system upgrades, patches, and software deployments.
• Document incidents, resolutions, and technical procedures.
• Collaborate with vendors and third-party support providers when necessary.
• Maintain inventory of IT assets and equipment.
• Ensure compliance with IT policies, security standards, and best practices.

Required Skills:

• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Microsoft 365, Exchange Online, and Azure AD.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.
• Knowledge of hardware troubleshooting and device management.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT Support, Help Desk, or Desktop Support roles.
• Certifications such as CompTIA A+, Network+, Microsoft Certified, ITIL, or equivalent are preferred.
• Experience supporting cloud-based environments and endpoint management solutions

Key Skills

Education

Any Graduate