Description

Resolve technical support issues for hardware, software, networking, and telecommunications while maintaining desktop infrastructure and managing ticket lifecycles.

This role is on-site.

Responsibilities

• Resolve first and second-level support issues involving hardware, software, networking, Active Directory, and telecommunications.
• Image, deploy, and maintain desktops, laptops, monitors, docking stations, and printers.
• Triage incoming queries, prioritize them, and record all issues in the ticketing system.
• Own request tickets from initiation through follow-up to ensure proper closure and communication.
• Manage audio-visual equipment setup and support for employee meetings.

Required Skills

• 5+ years of experience in a corporate IT environment.
• Installation, configuration, and troubleshooting of Windows OS and various applications.
• Hands-on experience with PC and Windows hardware.
• Ability to manage basic network connections and troubleshoot network printers.
• Support for Android and iOS mobile operating systems, including cellular and tablet devices.
• Experience supporting remote users.
• Maintenance of accurate asset inventory.
• Ability to escalate complex issues to 3rd level support.

Preferred Skills

• Two-year or Bachelor’s Degree in computer sciences.

Key Skills

Education

Any Graduate