Description

You provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals, ensuring timely resolution of hardware, software, and connectivity issues.

This role is remote.

Responsibilities

• Install, configure, and maintain operating systems, software applications, and hardware devices across Windows and macOS environments.
• Manage user accounts, permissions, and access controls in Active Directory and Microsoft 365.
• Respond to service desk tickets, resolving issues according to SLAs and documenting incidents and resolutions.
• Support onboarding and offboarding activities, including account creation and equipment setup.
• Assist with system upgrades, patches, software deployments, and IT asset inventory maintenance.

Required Skills

• 5+ years of experience in IT Support, Help Desk, or Desktop Support roles.
• Strong knowledge of Windows and macOS operating systems and hardware troubleshooting.
• Experience with Active Directory, Microsoft 365, Exchange Online, and Azure AD.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Proficiency with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.
• Bachelor's degree in Information Technology, Computer Science, or a related field (Any Graduate).

Preferred Skills

• Certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL.
• Experience supporting cloud-based environments and endpoint management solutions.

Key Skills

Education

Any Graduate