Description

You provide technical support for global end-users, managing hardware, software, and service requests within agreed SLAs.

This role is on-site.

Responsibilities

• Resolve technical issues and service requests reported through the ticketing tool.
• Perform OS reimaging, laptop configurations, and user profile setups.
• Troubleshoot O365, VPN, Intune, SharePoint, and browser-related issues.
• Manage asset inventory and support Microsoft client onboarding.
• Escalate complex issues and collaborate with other teams while maintaining detailed documentation.

Required Skills

• 5+ years of experience in IT support roles.
• Proficiency with O365, VPN, Intune, and SharePoint.
• Experience with OS reimaging, profile configuration, and laptop deployment.
• Ability to troubleshoot business-specific applications and browser issues.
• Experience managing asset inventory and ticketing systems.
• Strong English communication skills for client and team interaction.
• Ability to work rotational shifts.
• Proven ability to handle password resets, account unlocks, and first-level support.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate